at69 Frequently Asked
Questions — Complete List

at69 does not charge any service fee for deposits. Any payment-related fees depend on the policy of the payment method you use (KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer) and are not at69's charges. Check the fee policy of your payment app in advance to make sure you receive the full amount you intend to deposit.

Log in to your at69 account and go to the deposit section. Select Wave Money from the list of payment methods. Then get the Wave Money number or QR Code linked to at69 and transfer the money through the Wave Money app. The minimum deposit is 5,000 Ks. After the transfer, send a transaction screenshot to support. The funds will appear in your account shortly.

at69 supports 5 popular payment methods in Myanmar — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The minimum deposit is 5,000 Ks for any method, with 24/7 service available. You can deposit using whichever method suits you best.

If the funds have not appeared in your account within 5 minutes of depositing, stay calm and have your transaction ID or screenshot ready. Then contact at69's Live Chat and provide the amount, payment method, and time of submission. Our team will check and resolve it quickly.

The minimum deposit at at69 is 5,000 Ks for any payment method. The same minimum applies to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. You can deposit any amount above 5,000 Ks.

Withdrawal requests at at69 are normally processed within 30 minutes to 3 hours. The time may vary depending on the amount, payment method, and how busy the system is at that time. If you still haven't received your funds after 3 hours, please contact Live Chat.

at69 provides payment services 24 hours a day, 7 days a week, so you can request a withdrawal late at night, on holidays, or during public holidays. The standard withdrawal time of 30 minutes to 3 hours may vary due to circumstances, but our team operates 24/7 and processes requests as fast as possible.

The minimum withdrawal amount at at69 is 30,000 Ks. This means your withdrawal request must be for at least 30,000 Ks — requests below that amount cannot be processed. Make sure your account balance is above 30,000 Ks before requesting a withdrawal.

Pending means the request has been received and is still being reviewed. Possible reasons include: KYC verification not yet completed, bonus wagering requirements not yet met, or a manual review required due to a large amount. Check that your details are correct and ask via Live Chat about the reason for the hold.

On the at69 login page, click the "Forgot password" option and reset it using the phone number or email address used to register your account. If that doesn't work, contact Live Chat and request a password change with proof of account ownership.

Changing the registered name on your account to match your payment account must be done through Live Chat by submitting an identity document. Phone number changes also need to go through Live Chat. These checks are in place for account security.

You can log in to at69 from any device using your username and password. If you log in from a new device, a security verification step may appear, and a verification code will be sent to your registered phone number or email. Enter the code correctly to access your account.

Each player can only have one at69 account. If multiple accounts are found to be opened by the same player, those accounts will be closed and financial restrictions may be applied. Please strictly follow the one-person-one-account policy.

Yes. You can access the at69 website directly from a mobile browser such as Chrome, Safari, or Firefox. You can play Slots, Live Casino, football betting, and Esports betting with full service — no app download needed. The site is mobile-responsive and designed to fit any screen size.

You can access at69 from both Android and iOS (iPhone, iPad) devices. For Android, Chrome browser is recommended; for iOS, Safari gives you the best experience. Keep your browser updated to the latest version.

Try clearing your browser cache. In Chrome, go to "Settings → Privacy and Security → Clear browsing data" to clear cache and cookies. In Safari, use "Settings → Safari → Clear History and Website Data". Then reopen at69. If the problem continues, contact Live Chat and let them know your browser version and device model.

When a connection is lost, the game session is saved on the game server so you can continue from where you left off once you reconnect. Most games will restore your game state when you reconnect. If a round was in progress when the connection dropped, the game engine will have already determined the outcome, and you will see the result when you reconnect.

On iPhone/iPad, open at69.bet in Safari, tap the share icon, then select "Add to Home Screen". On Android, open it in Chrome, tap the menu (⋮) in the top right corner, then select "Add to Home screen". You will then see the at69 shortcut on your home screen just like an app, ready for quick access.

at69 may request KYC verification when withdrawal amounts are large, when unusual account activity is detected, or when there is a name mismatch on a payment account. The player will need to submit a personal identity document (NRC or passport) and proof of ownership of the payment method.

When a document is rejected, at69 will explain the reason (for example — image is unclear, part of the document is missing). Please submit a clearer, complete photo (front and back). The document must not be expired and should be photographed in good lighting. You can get further guidance through Live Chat.

KYC (Know Your Customer) verification is carried out to protect the player's account from unauthorized use by others and to ensure financial security. at69 protects players' funds and personal information using SSL encryption and security measures, which is why this step is necessary.

This is to prevent financial fraud. at69 can only send withdrawal amounts to the player's own payment account — not to any third-party account. The name registered on the player's at69 account must match the account name on the payment service (KBZPay, Wave Money, AYA Pay, CB Pay, or bank).

Only players aged 21+ are allowed to play at at69. You must confirm that you are 21 or older when registering, and this will also be verified during KYC verification. If it is found that you are under 21, your account may be closed.